Return Policy

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Last updated February 02, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@ordo.store to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

ORDO Store
Attn: Returns
RMA #
Rruga Lidhja e Pzizrenit
Tirana, 1001
Albania

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

● Personalized products
● Metals & precious stones
● Products related to personal hygiene

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A 10% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● The product must be exactly as in the shipped condition
● The product should not be used categorically by you
● The product must contain the original packaging and all accessories
● The product must have the label and safety stamps if it contains

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+355 69 367 4772
contact@ordo.store

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