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DELIVERY COSTS / TIMESCALES

Customers can find their expected delivery date when they get to checkout and we are aware of slight delays to US, Canada, France & Spain only. We’re also working closely with our couriers to ensure safe deliveries and this includes drivers signing on behalf of customers and parcels being left in safe places.

WORLDWIDE DELIVERY CHARGES

USA Economy USPS $14.99
USA Express DHL $37.99
Canada Economy Canada Post $16.99
Canada Express DHL $32.99
Europe DHL $32.99
France, Germany DHL $19.99
Australia Express DHL $33.99
Rest of World DHL $49.99

HOW LONG DOES DELIVERY TAKE?

A delivery estimate will be provided at checkout after you select an available delivery option. Delivery estimates cannot be guaranteed apart from UK Next Day delivery.

Approximate delivery times for select locations are shown below:

ECONOMY DELIVERY

United Kingdom 7-14 business days
Republic of Ireland 7-14 business days
Western Europe 7-14 business days
Eastern Europe 7-14 business days
USA & Canada 14-21 business days
Rest of World 14-21 business days
Australia 7-14 business days

EXPRESS DELIVERY

EUROPE (DHL)

Republic of Ireland 3 business day
France 1-5 business days
Germany 1-5 business days
Benelux 1-5 business days
SWE, NOR, DEN 5 business days
Austria, Poland 1-5 business days
Italy 5 business days
Spain 5 business days
Albania 2-5 business days
Eastern Europe 2-7 business days

UNITED STATES (DHL)

AL, AK, AS, AZ, AR 3 business days
CA, CO, CT 1-2 business days
DE, DC 1-2 business days
FL, GA 1-2 business days
GU, HI 3 business days
ID, IL, IN, IA 2-3 business days
KS, KY, LA 2-3 business days
ME, MA, MI 1-2 business days
NE, ND 3 business days
NV, NH, NM, NC 2-3 business days
NJ, NY 1 business day
OH, OK, OR 2-3 business days
PA 2 business days
PR 3 business days
RI 1 business day
SC 2 business days
SD 3 business days
TN, TX, UT 2-3 business days
VT, VA, WA 1-2 business days
WV, WI, WY 2-3 business days
CANADA (DHL)
Eastern provinces 2-3 business days
Western provinces 2-3 business days
Toronto 1-2 business days
AUSTRALIA
Australia 2-3 business days

WHERE IS MY ORDER?

If you have ordered within the last 24-48 hours then please be patient. Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders. If your order has still not arrived on or before the expected delivery date provided at checkout and in your order confirmation email then please track your order.

CORONAVIRUS

It’s business as usual here at ORDO Store but with coronavirus creating uncertainty we wanna keep you updated with the latest advice our couriers have provided us with:

– There is no evidence to suggest you can catch coronavirus through envelopes/ packages.
– Where possible, select a safe place for your parcel to be delivered.
– If you are self-isolating, a friend or family member can sign for your parcel if they can provide your ID. Alternatively, they can leave this at your doorstep and stand a few feet back whilst you receive this from your doorstep.
– Use a stylus when signing for your parcel if required – many couriers are no longer accepting signatures upon delivery.

You will still be able to track your parcel as normal and instead, they will record the consignee’s name. Agencies are now offering contact-free delivery. They recommend you provide a safe place for your delivery by following the Track and Divert link in their parcel notifications. If a safe place is not provided by yourself, your Hermes driver will leave this in a safe place (where possible) and take a photo of this which will be sent to you via your delivery notification. If no safe place is provided, your Hermes driver will knock, leave the parcel at your doorstep and step aside to reduce contact. If there is no answer, the parcel will be returned to your local post depot and a re-delivery will be attempted 3 times before your parcel is returned to sender.

We are aware of slight delays to US and Canada only. We have been informed by our other couriers that they are still fully operational and parcels won’t be delayed, this is an extremely unprecedented time for every retailer and delivery company and therefore, this may change in the future. We’ll be sure to keep you updated if and when delays become more likely.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than $30 / $40 are unlikely to incur any import duties or fees in most countries. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $$0.

However, if your parcel does incur customs taxes or duty it’s entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you’re not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to ORDO Store. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

Please note that in our experience, items purchased with economy delivery are more likely to be held in customs for a longer period of time. By selecting international economy delivery, your estimated delivery date may not be accurate due to delays at customs that we cannot control.

WHAT TIME CAN I EXPECT MY DELIVERY?

Our couriers do their best to deliver your parcels to fit around your lifestyle. For single item orders you will generally receive this before 1pm on the expected day of delivery. For multi-item orders you will generally receive this before 7pm on the expected day of delivery.

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